Delivery, withdrawal, complaints and refunds • Banubo

Delivery and withdrawal

Physical goods are delivered only within Poland via the displayed InPost service. Digital products and files are made available electronically according to the offer and do not require physical delivery. Digital files may be supplied in a password-free, unencrypted ZIP archive or directly in 3MF or STL format; Banubo may inspect the contents and security characteristics of supplied files to reduce fraud and improve buyer and seller satisfaction. A consumer generally has 14 days after receipt of goods, or after contract conclusion for services and digital content, to withdraw. For a digital file supplied immediately after successful payment, the buyer expressly requests supply to begin and confirms the loss of the withdrawal right before purchase; once supply begins, that file is non-returnable. Buyers should make a considered purchase decision. A failed or incomplete payment does not complete the purchase or release the file. This does not limit statutory remedies for a file that is not in conformity with the contract. Notify the named seller through Banubo or its disclosed contact and return physical goods within 14 days where return is required. Direct return costs are borne by the consumer only when disclosed before purchase.

Complaints and model form

The named seller is responsible for conformity and statutory remedies for goods, digital products, files and services. Model notice: “To [seller shown in the order], I withdraw from order [number] for [product, file or service], received or concluded [date]. Name, address, date.” A signature is needed only on paper. Refunds include the least expensive standard delivery where required and are made within the statutory period.